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How to solve problems of wall clocks

The wall clock is not working ... what to do?


The wall clock is not working ... what to do?

We have compiled a simple guide to give a solution to the problems solved related to the mechanisms for quartz clocks. This guide comes from our experience and each of the points on this list has helped us to solve dozens of problems on the mechanisms of wall clocks. For this reason we encourage you to follow it carefully and not to underestimate the controls that would seem more mundane

1.    If the product is new, it will seem trivial, it can happen you have the feeling that does not work. In fact, the noise of the mechanism and the lack of the second hand can be misleading, just leave spend a few minutes to check functionality.

2.     Check that the battery is charged, is correctly positioned in its housing, respecting the polarity and there is a bit 'of oxide in the metal contacts of the compartment. Any oxide can be removed with a brush with hard bristles and spray flux for electrical contacts. Alternatively you can try to use an eraser and a cotton ball with a bit 'of alcohol. Only if the contacts are very damaged, for example by acid from the battery, you can use a piece of very fine sandpaper; this is not recommended, if not required, because it would be affected even the polished surface finish, making it rough and more vulnerable in the future.

3.     Check the parallelism of the hands. It can happen that, during transport or cleaning the face, the hands will move slightly, going to brushing against or touching, this can result in incorrect operation of the clock. After adjusting, with the wheel on the back, the hands on the twelve o'clock, just keep the article in the vertical position, looking sideways, to verify the parallelism. The hands are made of metal, then simply place them gently with your hand until you find the correct position.

4.     If the minute hand is not fixed to the shaft and moves by tapping the hour hand is likely to testarino chrome (the small screw that holds the conical fixed the hand) become loose or even marched. To tighten just hold the minute hand and screw, if it has been lost you have to contact our customer service to get a new one.

5.     If the minute hand is not fixed to the shaft and moves in a clockwise or counterclockwise direction, without following the course of the hour, it is likely damaged the loop fastening. To verify this, just hold the minute hand, unscrew the chrome testarino, remove the minute hand and observe the fastening slot that has to have the same shape of the pin where is housed, should not have the circular shape. In this case you have to contact our customer service to get a new hand.


If the minute hand and the hour hand work is stopped, especially in the case of clocks of significant size, there are a large probability that the mechanism functions and the problem is attributable to the lack of grip between the needle and the shaft.
If it is a lancet of small or medium sized just exercise a little 'pressure on the ring of the same to move it down a few millimeters along the shank and increase the grip.
If the pointer and very large (40-50 cm long) must proceed with the following steps:

- remove the battery and set the time to 12:00 AM
- place the wall clock on the table
- hold the minute hand and unscrew the screw chrome
- remove the minute hand
- remove the hour hand
- turn upside down the hour hand
- gently tighten the brass bushing
- reinsert the hour hand on 12:00
- verificare che sia solidale altrimenti ripetere l'operazione sulla boccola
- enter the minute hand on making sure the slot 12:00
- hold the minute hand and screw the bolt chrome
- keep the clock in vertical and verify the parallelism between the hands

7.     If you do not fall within any of these case studies is likely to be necessary to replace the mechanism, however, something very simple thanks to the kit available by contacting our customer service, specifying the model of the article or the guarantee reference.