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General Terms of Business (GTOB) applied by CalleaDesign

Introduction: The offer and sale of products on the Kamiceria website are regulated by the following general conditions of sale. The products purchased on the website are sold by:

Calleadesign snc di L.Callea & C

strada delle Saline, 30

34015 Muggia (TS) - Italy

P.IVA / Italian VAT number: IT01059410322


• The offers and the sales on the CalleaDesign website combine a remote agreement dictated by the Articles 50 ss. of the Legislative Decree September 6th 2005, no. 206 (Consumer Code), and by the Legislative Decree no. 70 of April 9th, 2003 (so-called Law on Electronic Commerce). The purchase of products is intended for consumers.


• These Terms and Conditions control the relationship between the Client and CalleaDesign for the purchase of products on the website.


• The customer must read the conditions of sale that CalleaDesign makes available in order to allow the customer to duplicate and store the recalled conditions in accordance with Article 12, paragraph 3 of Legislative Decree no. 70/2003.


Purchase methods

• In order to purchase the Products the Clients must register by entering their personal data, following the instructions provided by the registration program, and must fill out the purchase order and send it to CalleaDesign in the electronic format available on the website. Purchase orders must be accurately and completely filled out.
• The Customer must enter the selected product/s into the Shopping Cart and, having read and accepted the shipping costs towards the cost of delivery (if any), may continue by clicking on Proceed to Checkout
• Upon completion of this transaction, the customer will view a web page that requires billing, destination and payment method information and shows the total amount of the order.
• Once you have filled in all the fields and after selecting the desired payment method, either, credit card or Paypal, click on Place Order Now.
• If the Customer needs to modify the purchase order or to change some the information s/he can send an email to: customerservice@calleadesign.it. Particularly, the customer has the right to change the amount of items to be purchased, adding or deleting one or more products from the shopping cart.


Agreement conclusion

• Once the Customer confirms the purchase order, the conditions of sale and any other information contained on the website are fully acknowledged and accepted by the customer.

• The Order Confirmation of CalleaDesign sent to the Customer through the email address provided, will constitute the acceptance of the proposed agreement.

• The customer may check the status of his/her order at any time through the personal My Account area.

 

Payment

• The prices of the products are quoted in Euros and are inclusive of taxes applied in the Italian territory.
• Product prices are excluded from delivery charges (unless specified by "free shipping"). The shipping amount will be clearly indicated to the Customer on the purchase order in the Shipment section at the bottom of all pages.
• The Customer may choose between four methods of payment: credit card, Paypal and bank transfer.

 

Taxes

• Customers located in the European Union (EU) : Value added tax (VAT) is included in the purchase price. EU customers will not need to pay any delivery duties or customs costs.
• Customers located outside the European Union (EU): Orders shipped outside of the European Union may be subject to import taxes, customs duties and other fees that are not included in the purchase price or shipping cost. The customer is responsible for these additional charges upon delivery.

 

Discount Coupons - Sales – Gifts

• CalleaDesign can place discount coupons that can be used by the date specified on the voucher inside the package or send them via email.
• The coupon must be entered in the shopping cart page inside the box Discount Code and confirmed by clicking on Apply Code. The system will update the total of the order minus the value of the voucher.
• The coupon is not applicable with other commercial offers.


Right of withdrawal

• In pursuance to Articles 64 and following of the Legislative Decree no. 206/05, the Customer may exercise the right to withdraw from the transaction, without penalty and without specifying the reason.
• The client may exercise the right of withdrawal through a simple e-mail communication to info@calleadesign.it.
• The right of withdrawal is free for the UK

If the product has already been delivered, the customer is obliged to return to Calleadesign. To this end:

- the withdrawal will be made at the expense of Calleadesign.

- the product must be made available to the courier that it will Calleadesign for withdrawal within 10 working days.

- the integrity of the product to be returned is an essential condition for the exercise of the right of withdrawal. The customer must ship the product properly wrapped and packaged; Calleadesign not accept returned damaged, but kept in normal condition, kept with the use of reasonable diligence. Will not be replaced or refunded products damaged by detergents / additives, or products damaged by the customer for malpractice. The customer must insert in the packaging box copy of the delivery note received. The risks of transport for the return of the products will be charged to the customer.

- Calleadesign reimburse the sums paid by the customer to the credit card or Pay Pal account or via bank account details communicated by the same. Refund will be free of charge, within a period of thirty days from the date on which Calleadesign became aware of the right of withdrawal by the customer.


As provided for by Legislative Decree No. 6/9/2005. 206 and Article .55 of the Consumer Code, the right of withdrawal governed by these Conditions of Sale shall not apply to goods made to measure or clearly personalized or which, by their nature, can not be returned or are liable to deteriorate or expire quickly.

 

Warranty against faulty or nonconforming items

• Products purchased on Kamiceria are subject to the discipline applicable in pursuance to Article no. 128.
• This warranty will apply to products that present manufacturing faults that cannot be seen at the time of purchase, provided that the product is used correctly and with due diligence and that it is used respecting its purpose and in accordance with the instructions on the labels on the inside of the item.
• In the presence of defects, the Customer may return the item free of charge following the procedure of Easy Returns from his/her account (this procedure is only available for orders made and delivered in UK)
• If the item has been purchased and used in a country other than Italy, the shipment is to be paid by the Client, who must accurately package the item including its relative accessories (cards, bags, pins etc.) and send it to: Calleadesign snc di L.Callea & C. - Starda delle Saline 30 - 34015 Muggia (TS) Italia.
• Defective products will be promptly refunded.

 
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