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FAQ

 

HOW LONG DOES IT TAKE TO DELIVER ?

Normally an order is delivered within 8 working days. On each product's page, next to the name of the product, the date of delivery estimated if you were to proceed with the purchase at that time is visible.

 

ARE THERE EXPRESS DELIVERIES ?

Certainly. There is a service to meet these needs. This service can be activated in the CUSTOMER SERVICES section of every product’s page. The express delivery date and the cost of the service are visible upon clicking on the option EXPRESS DELIVERY.

 

I WOULD LIKE GIFT WRAPPING. IT IS POSSIBLE ?

If you are buying a gift – on the page of the item you want to buy – select the GIFT WRAPPING service. You can see the gift-wrap and insert a message, which will be printed on a card and included in the package. The cost of this service is visible near the activation of the option. Our shop also provides the possibility of delivering your order to an address other than your own. Just enter it when completing the order.

 

WOULD YOU LIKE TO ADD AN ENGRAVED MESSAGE ?

With almost all of the products purchased it is possible to have a discreet and elegant message engraved with a laser. The option and the related costs are visible on the product's page, in the CUSTOMER SERVICES section.

 

WHO DESIGNS YOUR PRODUCTS AND WHERE ARE THEY MADE ?

All the products offered on this site are designed and built entirely by CalleaDesign in our workshop in Muggia in the Province of Trieste.

 

WHAT DO YOU MEAN BY WORD OF MOUTH WILL BE REWARDED ?

CalleaDesign firmly believes in the quality of its products and services. For this reason our best testimonials have always been our customers who, over the years, have bought from us. We would, therefore, like to reward customers who recommend our company by word of mouth.

How? By activating an invite-your-friends service within your account.

From the panel you can invite your friends to our site either by email or through Facebook or Twitter. Your invitation means a discount of 5 euros for anyone who purchases directly from the link you send and you automatically receive a 5-euro voucher for each order they make. The voucher will be credited to your account after your friend has made the payment for their order. All this is visible in your account. The credits you earn can be accumulated and redeemed on our website, without constraints.

 

WHAT ARE THE BENEFITS OF THE ABSENCE OF MIDDLEMEN ?

You are buying directly from the workshop that designs and makes the creations you are looking at. The absence of middlemen means you have:

  • A very personalized product and access to customer services targeted to meet your needs.
  • Guarantee of excellent pre- and post-sales assistance in that it is provided by the people that create the product.

 

CAN I HAVE AN ITEM OF THE SAME COLOUR AS MY SOFA ?

Each product is available in a range of colours. However, we have two additional services for those who wish to have different colours.

The first service allows you to choose from the different colours of our colour chart, visible on COLORLAB. The second service allows you to choose customized colours directly from the RAL or NCS charts.

More information on this service and the related costs are available directly on the product page under customer services. This option extends the time of delivery. Upon choosing this option on the product page, the updated estimated delivery date for this service will be displayed.

 
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